Refund Policy

1. Overview

This policy applies to self-serve Localport subscriptions bought through the dashboard or the payment checkout. Localport is a product operated by Masteren Labs, a sole proprietary concern based in India. Terms not defined here have the meaning given in the Terms of Service.

Paid plans give immediate access to tunnel capacity, bandwidth, reserved subdomains and ports, mTLS tooling, team features, and the underlying infrastructure cost. Because that value is delivered from day one, fees are non-refundable except in the narrow cases below.

2. Trials

Some plans may include a trial. The length of the trial, whether a payment method is required, and whether the trial converts automatically to a paid subscription are shown at checkout and in the dashboard.

If the trial is configured to convert, cancel before it ends if you do not want to be charged. Forgetting to cancel is not, on its own, a reason for a refund. The trial is the evaluation window. Once a paid period begins, eligibility is decided under Section 3.

3. When We Refund

We review refund requests per team and only for the team's most recent charge. To qualify for a full refund, every one of the following must be true:

• The request reaches us within 7 calendar days of the charge date.
• The team has used less than 10% of the plan's billing-period bandwidth allowance.
• The team has not used the subscription for production, customer-facing, commercial, or high-volume traffic during the billing period.
• The charge is not for an enterprise plan, custom order, add-on, one-time fee, tax, or any item listed under Section 4.
• Neither the team nor the customer has previously received a Localport refund. For this purpose, related users, teams, organisations, domains, payment methods, billing details, and account patterns may be treated as the same customer.

Partial refunds are at our discretion. We may consider one only where the request is within the 7-day window and usage is clearly minimal. Partial refunds are not guaranteed and, where the law permits, may be issued as service credit instead of cash.

We reserve the right to decline a refund where usage patterns, account history, payment history, support history, or related-team activity indicate that real value was received from the subscription. Creating multiple accounts or teams to obtain repeated refunds is treated as abuse.

4. What We Do Not Refund

The following are not refundable:

• requests received more than 7 calendar days after the charge date;
• subscriptions where the team has used 10% or more of the plan's bandwidth allowance, regardless of how few days have passed;
• forgotten cancellations, unused remaining time, accidental renewals, or missed trial conversion notices;
• partial months after cancellation, downgrades, plan changes, or unused reserved resources;
• bandwidth, tunnels, mTLS certificates, custom domains, static ports, or static subdomains already used during the billing period;
• accounts or teams suspended, restricted, or terminated under Section 6 of the Terms for breach, abuse, illegal activity, payment fraud, chargebacks, or security risk;
• renewals after you continued using paid features beyond a trial or a previous paid period;
• taxes, currency conversion charges, bank fees, payment processor fees, overdraft fees, and card issuer fees that the processor will not return;
• add-ons, one-time setup fees, professional services, custom engineering, migration help, dedicated support packages, and any enterprise component;
• payments made through a reseller, marketplace, or third-party platform, unless that platform's own rules require us to process the refund.

5. Service Issues and Billing Errors

We correct billing errors when we make them. If we accidentally charge you the wrong amount or charge a card we should not have, write to us and we will fix it.

Where there is a documented platform outage that materially prevented you from using a paid plan, we may, at our discretion, issue a credit or a partial refund. We do not refund for issues caused by your local network, ISP, DNS provider, device, application, configuration, firewall, operating system, cloud provider, payment provider, third-party service, or for traffic directed at the services you expose.

The access and abuse-control features described in the Terms (IP allowlists, mTLS, plan limits, and limited abuse and volumetric protections) are not a guarantee against attacks, malware, vulnerabilities, or compromise of your own systems. Incidents of that kind are not refundable events. Service credits, where they exist, are available only if they are written into your plan, order form, or signed enterprise agreement.

6. How to Request

Email [email protected] from the address on your Localport account. Include:

• team name or team ID;
• account email;
• charge date and amount;
• the reason for the request;
• any related support ticket, outage detail, or billing-error detail.

We may ask for additional verification before reviewing the request. Incomplete, unverifiable, abusive, or duplicate requests will be declined.

7. Processing

Approved refunds are returned to the original payment method through the original payment processor. Processor and bank timelines vary; in practice this is usually 5 to 10 business days from approval.

• Refunds are made in the currency and amount the processor supports.
• Currency conversion differences and bank fees are outside our control.
• When a refund is issued, the related subscription, add-ons, and paid features may be turned off immediately.
• Reserved subdomains, ports, and domains may be released after a refund or cancellation.

8. Cancellation vs. Refund

Cancellation stops the next renewal. A refund returns money for a charge that has already been made. If you cancel without an approved refund, paid access continues until the end of the current billing period. If a refund is issued, paid access ends immediately.

You are responsible for cancelling before renewal if you do not want the next billing period.

9. Chargebacks

If something is wrong with a charge, write to us first. If you open a chargeback or payment dispute, we may suspend the account and preserve billing, usage, and access records while the dispute is reviewed. If the dispute is resolved in our favour, we may recover the chargeback fee, our administrative costs, and any amounts still owed, to the extent permitted by law.

Chargebacks or payment fraud may make the account ineligible for future refunds, trials, or paid access.

10. Enterprise and Custom Plans

Enterprise plans, custom plans, annual commitments, negotiated discounts, purchase orders, setup fees, migration work, professional services, and dedicated support are non-refundable unless the signed agreement or order form expressly says otherwise. Where service credits exist for an enterprise plan, they are governed entirely by that agreement and are not cash refunds.

11. Changes

We may update this policy. Changes apply from the "Last updated" date shown at the top of the page, unless a change has to take effect immediately by law, by payment processor rule, or to address fraud risk.

12. Contact

Masteren Labs (sole proprietary concern, India)
Billing and refunds: [email protected]
Grievance: [email protected]
Website: https://localport.io